Legal
Delivery Policy
Effective: January 2024
1. Digital delivery only
All copywriting work is delivered digitally by email. No physical delivery. Services completed and delivered online.
2. Timelines
- Spark: 5 business days
- Voice: 10 business days
- Signature: 21 business days
- Rush 48h add-on: 72 hours for up to 2,000 words
Business days: Monday to Friday, excluding French national public holidays. Timelines begin the next business day after brief confirmation.
3. Confirmation
After payment, you receive a Stripe confirmation email. Within 1 business day a copywriter contacts you to confirm start and delivery date.
4. File formats
Copy delivered in DOCX, Google Doc, PDF, or plain text as specified. HTML-formatted copy available on request.
5. Revisions
2 revision rounds included on Spark, unlimited on Voice and Signature. See Refund Policy for corrections.